Retail Store Manager

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Job Description:

Job Summary
The UPS Store Retail Store Manager is its key leader with ultimate responsibility for day-to-day operations and success of this retail location. S/he will ensure efficiency and profitability, and that sales and financial goals are met. Critically, s/he will focus on self-development under guidance from his or her Primary Operator, and coaching and development of his or her people, with intent to maintain a pipeline of future talent in-store and within the broader organization. S/he will act as keyholder (open and close the store), manage productivity and labor hours, and ensure the store’s team delivers World Class customer service to all. S/he will spend approximately 80%+ of their time in front end operations and leading the team to meet store goals, including training and development where opportunities are identified. The remainder of their time will be spent coordinating with the Human Resources team in hiring, managing personnel concerns, onboarding, offboarding, and other; managing to a P&L with cost and expense control; ordering supplies; paying bills; and coordinating facilities maintenance and improvements as identified.

Job Duties
He or she must be available to work more than 40 hours and flexible days as needed to support store operations.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Other Duties
• Managing and overseeing store operations, developing a routine for opening and closing, ensuring efficient functioning of the store, managing the sales floor and providing maximum profitability. Leading front-end operations

• Implementing human resource duties in coordination with the HR team, including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics

• Reviewing daily employee timesheets and submitting for payroll processing

• Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy. Paying bills including rent, utilities, vendors, and other

• Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, store specials or sales.

• Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance

• Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise

• Oversees store maintenance, including cleanliness, safety, and organization

• Performs other duties as assigned

Minimum Requirements
• The UPS Store ‘Certified Operator’ training preferred. Will be a requirement upon hire

• Advanced education degree, coursework, or tech school desired

• Previous store management experience required, including personnel and financial management experience

• P&L experience preferred

• Strong computer skills, including Microsoft Office and Adobe Suite

• Outstanding phone skills

• Bona fide management/leadership skills

• Willing to accept full accountability for store operations

Compensation and Benefits:

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. 

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law as well as a Discounted Employee Stock Purchase Program.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.